Good communication is essential to successful integration of health and social care

A recent article from the Guardian explores the importance of embedding solid, face to face ‘real’ communication in order that the integration of Health and Social Care thrives; “It is not enough, for instance, just to issue emails to staff. In this age of mass digital communication, staff can become desensitised to a constant bombardment of information. For communication to succeed, there needs to be reinforcement through conferences, workshops, staff meetings and supervision.” The article goes on to explore practical steps that can be taken, the role of a ‘communication champion’ in terms of both disseminating and feeding back on strengths and weaknesses and most importantly; discusses the way in which we as service providers can, and should be engaging with those who use the service, their families and indeed the public at large.

Taking this into consideration, we at Integrated Plus have been running events whereby those concerned are able to access current information directly. The team have been successful in organising events with Dudley Adult Social Care, Health Services and the Voluntary Community Sector; looking at how we can support areas including hospital discharge for example, and also how we can work together in order to bridge gaps, thus providing better all-round services.

Integrated Plus have also liaised directly with the local authority to look into partnership building in order to enable better support for older, more vulnerable groups within Dudley. It would seem therefore, and in taking the article on board, that already, much is happening within Dudley in order to get this model of working implemented. Going forward, we need to embrace the future landscape and continue to ensure that communications are palpable, whether this be through Cross Organisation Staff Meeting attendance or through supervision within partner organisations (to name but a few.)

We very much look forward to the new guide, as mentioned in the article, which will soon be published by the consortium whom are delivering the Better Care Fund Support Programme.


Joined-up care: Sam’s story

The jargon of ‘integrated care’ is much-used in health policy and management circles. But why does ‘integrated care’ matter? And what will it mean for patients? This short animation aims to bring integrated care to life for anyone involved in improving patient care. If those working towards integrated care can share this vision with others in their local health and care system, then there is a real chance they can make integrated care happen.

Find out more at:

Where are we at with Integrated Care in Dudley borough?

Dudley CVS is hosting its second event on integrated care for the voluntary and community sector in Dudley borough on 11th November 2014.

The purpose of the event is to bring together the voluntary and community sector to update them on where we are at with integrated care, our new pilot Integrated Plus, and to enable the sector to explore how it could contribute to the integrated care model being implemented in Dudley borough by Dudley Clinical Commissioning Group and the Directorate for Adults, Communities and Housing Services.

The event will enable trustees/directors, staff and volunteers of voluntary and community organisations to:

– Receive an update on integrated care model in Dudley borough
– Learn about Integrated Plus
– View a live versions of PSIAMS, which is a new IT system developed for voluntary groups in Dudley that will help them to demonstrate their social impact
– Discuss how they can contribute to integrated care services in Dudley borough

Details of the outcomes of the event will be published in a blog soon.